Experienced Aetna Account Manager – Client-Centric Professional for Pharmacy Benefit Management and Customer Support

Introduction to Aetna and the Role

Embark on a rewarding career journey as an Aetna Account Manager, where you will play a pivotal role in driving success and growth within our esteemed organization. Located in Bismarck, USA, this full-time position offers a unique blend of professional and personal development opportunities. As a key member of our team, you will leverage your diverse skill set to deliver exceptional client experiences, foster strong relationships, and contribute to the advancement of our pharmacy benefit management services.

Job Overview

In this dynamic role, you will serve as a consultative partner, working closely with clients and stakeholders to support the implementation of pharmacy benefit plans, analyze complex issues, and develop innovative solutions. Your expertise will be instrumental in ensuring seamless plan changes, identifying root causes, and driving meaningful fixes. As a client-centric professional, you will embody the values of precision, responsiveness, reliability, and business acumen, consistently delivering high-quality support in a fast-paced account management environment.

Key Responsibilities

• Collaborate with clients and internal stakeholders to understand their needs, provide tailored solutions, and ensure successful plan implementations
• Analyze complex issues, identify root causes, and develop effective solutions that meet clients' needs and expectations
• Provide exceptional client service, demonstrating a deep understanding of their business and pharmacy benefit management needs
• Develop and maintain strong relationships with clients, ensuring long-term partnerships and revenue growth
• Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive continuous improvement and innovation
• Work closely with cross-functional teams, including sales, operations, and customer service, to ensure alignment and effective communication

Requirements and Qualifications

To excel in this role, you will possess a unique blend of skills, experience, and personal qualities. The essential requirements include:

• A Bachelor's degree in a relevant field, such as business, healthcare, or a related discipline
• 3+ years of experience in a client-facing or customer support environment, preferably in the pharmacy benefit management or healthcare industry
• Proficiency in Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and web applications
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• A strong desire to learn and grow with the organization, with a focus on professional development and continuous improvement

Preferred Qualifications

While not essential, the following qualifications will be highly valued:

• Knowledge of the pharmacy benefit management (PBM) industry, including trends, best practices, and regulatory requirements
• Experience working with CRM systems, such as SalesForce, or other intranet and extranet platforms
• Familiarity with data analysis and interpretation, with the ability to apply insights to drive business decisions

Career Growth and Development

At Aetna, we are committed to supporting the growth and development of our employees. As an Account Manager, you will have access to a range of training and development opportunities, including:

• A comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing training and development programs, focused on industry trends, best practices, and leadership skills
• Opportunities for career advancement, with a focus on promoting from within and developing future leaders
• A supportive and collaborative work environment, with a strong emphasis on teamwork, feedback, and continuous improvement

Work Environment and Company Culture

Aetna is a dynamic and inclusive organization, committed to delivering exceptional customer experiences and making a positive impact on the communities we serve. Our company culture is built on a foundation of:

• A strong sense of purpose and mission, with a focus on improving healthcare outcomes and enhancing the customer experience
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming, inclusive, and respectful of all employees
• A collaborative and supportive work environment, with a focus on teamwork, feedback, and continuous improvement
• A range of employee benefits and perks, designed to support your well-being, recognize your contributions, and reward your achievements

Compensation and Benefits

We offer a competitive salary range of $20 - $30 per hour, reflecting your skills, experience, and qualifications. In addition to your salary, you will be eligible for a range of benefits, including:

• Comprehensive health and wellness programs, designed to support your physical and mental well-being
• Retirement savings plans, with a focus on securing your financial future
• Paid time off and holidays, with a focus on work-life balance and relaxation
• Opportunities for professional development and growth, with a focus on advancing your career and increasing your earning potential

Conclusion

If you are a motivated and client-centric professional, with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. As an Aetna Account Manager, you will play a vital role in shaping the future of our organization, while developing your skills, advancing your career, and making a positive impact on the lives of our customers. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and discover a rewarding and challenging role that will inspire and motivate you to achieve your full potential.