Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. This Contract-to-permanent position offers the opportunity to support customers in a fast-paced environment, addressing inquiries related to waste and garbage collection services. If you thrive in dynamic settings and enjoy delivering exceptional service, this role is perfect for you. Responsibilities: • Respond to a high volume of inbound calls daily, ranging from 30 to 90, regarding garbage collection services. • Provide clear and accurate information to customers, ensuring their concerns are addressed promptly. • Resolve service-related issues using effective problem-solving techniques to achieve customer satisfaction. • Maintain professionalism and patience while working in a lively and fast-paced environment. • Record customer interactions meticulously to ensure accurate documentation and follow-up. • Coordinate with team members to meet collective goals while also working independently. • Manage multiple tasks simultaneously, balancing competing priorities effectively. The salary range for this position is $18/hr. to $20hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. • Prior experience in customer service, preferably in a call center environment, is advantageous. • Ability to remain calm, composed, and detail oriented under pressure. • Strong communication skills paired with active listening abilities. • Proven capacity to multitask while adapting to dynamic situations. • Self-motivated individual with a collaborative approach to teamwork. • Demonstrated problem-solving skills with a focus on maintaining customer satisfaction. Apply tot his job Apply To this Job