Remote Property and Casualty Insurance Agent - Customer Support Expert (100% Remote, No Sales)

Transform Your Career with a Leading Insurance Support Role

At TEKsystems, we're not just about filling positions; we're about creating opportunities for growth and transformation. As a global leader in Full-Stack Technology Services and Talent Services, we empower clients to seize new opportunities and drive change. Now, we're inviting talented professionals to join our team as a Remote Property and Casualty Insurance Agent, focusing on delivering exceptional customer support. If you're looking for a role that combines your insurance expertise with a flexible, remote work environment, this could be the perfect fit.

About the Role

As a Remote Property and Casualty Insurance Agent at TEKsystems, you'll play a critical role in providing top-notch support to our customers and agents. Your expertise will be crucial in addressing inquiries, resolving service concerns, and ensuring seamless policy management. This is a customer-centric role that requires a strong understanding of property and casualty insurance policies, billing inquiries, and excellent communication skills.

Key Responsibilities

• Handle customer and agent inquiries regarding various types of property and casualty policies and billing inquiries in an efficient, professional, and accurate manner.
• Resolve service concerns and document customer requests to ensure timely and effective issue resolution.
• Complete changes to policies that require a license, ensuring compliance and accuracy.
• Engage in inbound and outbound communication with customers and agents to provide support and resolve queries.
• Maintain clear and professional communication, ensuring a high level of customer satisfaction.

Essential Qualifications

To succeed in this role, you must have:

• An active P&C License in the state you reside in. This is a non-negotiable requirement for the position.
• Clear appointments, indicating your readiness to work with clients and agents.
• Open availability from Monday to Sunday, demonstrating your flexibility and commitment to the role.
• Strong knowledge of property and casualty insurance policies, including billing and policy changes.
• Excellent communication and customer service skills, with the ability to resolve complex issues professionally.

Preferred Qualifications

While not mandatory, the following qualifications can enhance your candidacy:

• Previous experience in a customer-facing role within the insurance industry.
• A proven track record of resolving customer complaints and issues effectively.
• Familiarity with insurance software and technology platforms.
• Strong organizational skills, with the ability to multitask and manage multiple customer inquiries simultaneously.

Skills and Competencies

To excel as a Remote Property and Casualty Insurance Agent, you'll need:

• Insurance Knowledge: A deep understanding of property and casualty insurance policies, including coverage options, billing processes, and policy adjustments.
• Communication Skills: The ability to communicate complex insurance concepts clearly and professionally to customers and agents.
• Problem-Solving: Strong analytical skills to resolve customer complaints and issues efficiently.
• Technical Skills: Familiarity with insurance software and the ability to adapt to new technologies.
• Customer Service: A customer-centric approach, with a focus on delivering exceptional service and support.

Career Growth Opportunities

At TEKsystems, we're committed to the growth and development of our team members. As a Remote Property and Casualty Insurance Agent, you'll have access to:

• Professional development opportunities, including training and certification programs.
• Career advancement opportunities within the company, leveraging your experience and skills.
• A collaborative and supportive work environment that encourages innovation and learning.

Work Environment and Culture

As a 100% remote role, you'll enjoy the flexibility and comfort of working from home. TEKsystems provides a state-of-the-art virtual workspace, ensuring you have the tools and resources needed to succeed. Our company culture is built on the principles of partnership, innovation, and inclusivity, providing a supportive and engaging work environment.

Compensation, Perks, and Benefits

We offer a competitive salary for this role, along with a comprehensive benefits package that includes:

• PTO (Paid Time Off) to ensure a healthy work-life balance.
• 401(k) plan to support your long-term financial goals.
• Benefits that start right away, demonstrating our commitment to your well-being.

Join Our Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role in the insurance industry, we want to hear from you. As a Remote Property and Casualty Insurance Agent at TEKsystems, you'll be part of a dynamic team that values innovation, collaboration, and customer satisfaction. Apply now and let's discuss how you can become a vital part of our success story.

TEKsystems is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives.