Hotel Front Desk Clerk – Amazon Store

Remote, USA Full-time Posted 2025-11-24

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September 17, 2025

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Overview
We are seeking a dedicated and enthusiastic Hotel Front Desk Clerk to join our team. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional customer service skills. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and efficient experience at our hotel. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills that enhance guest relations.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
Manage check-in and check-out processes efficiently, handling reservations and room assignments accurately.
Provide exceptional guest services by addressing inquiries, resolving complaints, and offering assistance throughout their stay.
Maintain knowledge of hotel amenities, local attractions, and services to provide accurate information to guests.
Handle phone calls using multi-line phone systems with professionalism and excellent phone etiquette.
Conduct night audits as required, ensuring all financial transactions are accurately recorded.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and prompt resolution of issues.
Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Requirements

Previous experience in hotel management or front desk operations is preferred.
Strong customer service skills with the ability to engage positively with guests from diverse backgrounds.
Bilingual or multilingual abilities are a plus, enhancing communication with international guests.
Familiarity with hospitality software systems is advantageous for managing reservations and guest information.
Excellent organizational skills and attention to detail to manage multiple tasks effectively in a fast-paced environment.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
A passion for hospitality and creating memorable experiences for guests is essential for success in this role. Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!

Job Type: Part-time

Pay: $20.55 - $24.75 per hour

Expected hours: 20 – 40 per week

Benefits:

Work Location: In person

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