PROD & QUALITY OPS MGR – Remote - Operations Excellence & Innovation at Stanford Health Care

Join the Legacy of Hope and Innovation at Stanford Health Care

Stanford Health Care is a renowned leader in the healthcare industry, dedicated to delivering exceptional patient experiences and driving innovation in medical research and treatment. We are seeking a highly skilled and experienced PROD & QUALITY OPS MGR – Remote to join our team of professionals who share our commitment to excellence and patient-centered care. As a key member of our operations team, you will play a critical role in driving productivity and quality improvements across our organization.

About the Role

The PROD & QUALITY OPS MGR – Remote will report to the Director of Professional Billing Organization and will be responsible for analyzing data to identify areas for productivity improvement, developing and publishing metrics, and pinpointing areas of delays and interruptions that cause loss of productivity. You will work closely with our leadership team to drive operational and strategic change, manage a team of specialists, and provide recommendations for process improvements and automation.

Key Responsibilities

• Manage a team of specialists to gather, refine, and package data related to productivity and quality measures, and provide recommendations for improvement.
• Work closely with PBO Managers, Sr. Manager, and Director to identify areas for growth, address staff-related performance issues, and develop tactical plans to achieve operational goals.
• Analyze complex data to develop actionable steps that will improve processes and optimize results, and provide this data to Managers to inform decision-making.
• Develop best practices for operationalizing new workflows with a focus on scale and automation, and provide leadership for large strategic and cross-functional workflow initiatives.
• Implement systems and programs to automate tasks and processes, and build positive working relationships across Revenue Cycle.
• Guide the Professional Billing Office leadership in identifying program initiatives in alignment with PBO's strategic objectives, and monitor daily productivity metrics.
• Develop process standard work and documentation, and coordinate with Training team to formalize and keep up to date.
• Perform detailed analysis of revenue cycle performance to identify trends, patterns, and root causes, and deliver summary findings of analysis for department leadership review.

Requirements and Qualifications

Education and Experience

• Bachelor's degree in a work-related field/discipline from an accredited college or university.
• Two years of progressively responsible and directly-related work experience.

Knowledge, Skills, and Abilities

• Ability to analyze and develop solutions to complex problems.
• Ability to analyze information, reach valid conclusions, and make sound recommendations.
• Ability to apply judgement and informed decisions.
• Ability to plan, organize, develop tactical plans, and set priorities.
• Ability to solve technical and non-technical problems.
• Ability to communicate effectively in written and verbal formats, including summarizing data and presenting results.
• Ability to work effectively with individuals at all levels of the organization, including cross-functional teams.
• Knowledge of billing procedures and third-party payer claims processing requirements.
• Knowledge of information system and software relating to accounts receivables management and billing.
• Knowledge of local, state, and federal regulatory requirements related to the functional area.
• Knowledge of analytical research procedures and methods.
• Strong knowledge or expertise in Microsoft Office software, including Excel.
• Expertise in using large amounts of data to form conclusions and make recommendations.
• Ability to summarize complex data in a clear and concise way for the Senior Management team.

Career Growth Opportunities and Learning Benefits

At Stanford Health Care, we are committed to the growth and development of our employees. As a PROD & QUALITY OPS MGR – Remote, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and dynamic work environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

Stanford Health Care is a leading academic medical center that values diversity, equity, and inclusion. Our work environment is:

• Dynamic and fast-paced, with a focus on delivering exceptional patient experiences.
• Collaborative and team-oriented, with opportunities for cross-functional work.
• Committed to employee well-being and work-life balance.
• Dedicated to fostering a culture of innovation, creativity, and continuous learning.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Base pay scale: $54.22 - $71.84 per hour.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for bonuses and performance-based incentives.
• Flexible work arrangements, including remote work options.
• Access to employee wellness programs and resources.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the PROD & QUALITY OPS MGR – Remote position at Stanford Health Care. Please submit your application, including your resume and cover letter, to:

Conclusion

Stanford Health Care is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our passion for delivering exceptional patient experiences and driving innovation in healthcare. Join our team as a PROD & QUALITY OPS MGR – Remote and be part of our legacy of hope and innovation.