Part-Time Remote IT Service Desk Analyst – Delivering Exceptional Technical Support and Enhancing User Experience at CNB Bank

Introduction to CNB Bank and Our Mission

CNB Bank is a leading financial institution dedicated to providing top-notch banking services to our customers. With a strong commitment to excellence and a passion for innovation, we strive to make a positive impact in the communities we serve. Our IT department plays a vital role in ensuring the seamless operation of our systems, and we are seeking a skilled and dedicated Part-Time Remote IT Service Desk Analyst to join our team.

Job Overview

We are looking for a highly motivated and technically proficient individual to fill the role of Part-Time Remote IT Service Desk Analyst. As the first point of contact for our end users, you will be responsible for providing exceptional technical support, resolving issues promptly, and ensuring that our computer systems are functioning effectively. This is an exciting opportunity to work with a talented team of IT professionals and contribute to the success of our organization.

Key Responsibilities

• Act as the primary point of contact for incoming service requests via phone, web portal, email, and chat, ensuring prompt and courteous resolutions to user inquiries.
• Monitor trends in documented resolutions to proactively mitigate recurring issues and improve our overall IT service delivery.
• Troubleshoot and resolve application and software issues related to critical systems such as servers and databases, utilizing your technical expertise to minimize downtime and ensure business continuity.
• Perform hands-on support at the desktop level, including software installations and hardware upgrades, to ensure that our end users have the tools they need to perform their jobs effectively.
• Document incidents accurately and escalate complex issues to senior technicians when necessary, ensuring that all issues are properly tracked and resolved.
• Collaborate with team members on various IT projects and service ticket resolutions, sharing your knowledge and expertise to drive success.
• Contribute to maintaining the technical knowledge base and communicate effectively with stakeholders during service disruptions, ensuring that all parties are informed and up-to-date.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Exceptional customer service skills, with the ability to communicate effectively with clients and colleagues at all levels.
• Familiarity with workstations, printers, servers, and other network-connected devices, as well as a basic understanding of computer hardware and software.
• Proficient in basic mathematics for interpreting data and computing rates, with strong analytical and problem-solving skills.
• Strong reasoning skills to follow instructions and effectively resolve practical issues, with a genuine curiosity to learn about end-user processes and enhance IT service delivery.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• A college degree or advanced education in computer science, information systems management, or a related field, with a strong foundation in IT principles and practices.
• At least 2 years of relevant customer service experience, preferably in an IT or technical support role, with a proven track record of delivering exceptional service and resolving complex issues.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
• Strong technical skills, including proficiency in IT service management tools and technologies.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to learn quickly and adapt to new technologies and processes, with a commitment to ongoing learning and professional development.

Career Growth Opportunities

This role provides a valuable opportunity for professional development, enabling you to expand your technical skills through workshops and training sessions. You will have the chance to participate in projects that enhance IT services, encouraging career advancement within our organization. Our commitment to employee growth and development means that you will have access to the tools and resources you need to succeed, including:

• Comprehensive training programs to enhance your technical skills and knowledge.
• Opportunities to work on high-impact projects and contribute to the development of new technologies and processes.
• Mentorship and coaching from experienced IT professionals, with a focus on helping you achieve your career goals.
• Regular performance feedback and evaluations, with a focus on helping you grow and develop as a professional.

Company Culture and Values

At CNB Bank, we pride ourselves on fostering an inclusive and collaborative professional environment. Our culture emphasizes positive communication, teamwork, and community engagement. Employees are encouraged to participate in local outreach initiatives, strengthening connections within the community. We believe in:

• Creating a positive and supportive work environment, where everyone feels valued and respected.
• Fostering a culture of innovation and creativity, where new ideas and perspectives are encouraged and valued.
• Building strong relationships with our customers and communities, through exceptional service and a commitment to excellence.
• Embracing diversity and promoting inclusion, with a focus on creating a workplace that is welcoming and inclusive to all.

Compensation and Benefits

In addition to competitive compensation, our comprehensive benefits package includes:

• Paid Time Off and Recognized Holidays, to help you relax and recharge.
• Employee Assistance Program, to support your physical and mental well-being.
• Employee Health & Wellness Program, to help you stay healthy and active.
• Special Loan and Deposit Rates, to help you achieve your financial goals.
• Rewards & Recognition Programs, to recognize and reward your contributions and achievements.
• And much more, including opportunities for professional development and growth.

Conclusion

If you are a motivated and technically proficient individual who is passionate about delivering exceptional technical support and enhancing user experience, we encourage you to apply for this exciting opportunity. As a Part-Time Remote IT Service Desk Analyst at CNB Bank, you will have the chance to work with a talented team of IT professionals, contribute to the success of our organization, and grow and develop as a professional. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team!

Ready to Apply?

If you are ready to take the next step in your career and join our team as a Part-Time Remote IT Service Desk Analyst, please submit your application today. We look forward to reviewing your qualifications and discussing this opportunity further.